- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 8 Jan 20266,401
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,007
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 2 Jan 2026641
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 17 Nov 202511,334
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 26 Dec 2025397
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025444
- What is sub-account?Published on 22 Aug 2023Updated on 26 Dec 20251,780
- Know Your Business (KYB) FAQPublished on 29 Jan 2025Updated on 27 Sept 202528
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 8 Sept 20254,111
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202623
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,391
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025374
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,678
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202535
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,920
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