FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202525
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Oct 15, 202534
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Nov 18, 2025307
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Oct 17, 2025583
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Nov 17, 20256,325
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 17, 2025821
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025110
How do I verify an individual account?
Published on Sep 25, 2023Updated on Nov 17, 202529,469
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Nov 17, 202550
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Nov 17, 202511,191
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Nov 17, 20251,129
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Nov 17, 202512,210
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Nov 17, 20256,499
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025150
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025165

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