FAQ

Account management and security

How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 8 Sept 202515,326
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,098
How do I download my account statements?
Published on 6 Nov 2024Updated on 26 Dec 202557
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 10 Oct 2025392
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025374
How do I change my login password?
Published on 22 Aug 2023Updated on 30 Dec 202519,160
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 30 Dec 2025342
I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,127
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 17 Nov 20255,902
Passkey FAQ
Published on 19 Mar 2025Updated on 30 Dec 2025105
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 8 Sept 2025295
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 8 Sept 202523,020
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,659
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 25 Nov 2025453
How do I join a video call with customer support?
Published on 26 Aug 2025Updated on 27 Oct 202535

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